This policy outlines when and how refunds are handled for account funding, fees, and platform-related charges.
This page applies to all users of OranoPay and should be read together with our other legal and compliance documents.
Refund eligibility depends on transaction status, processing stage, and whether funds have already been settled to upstream providers or merchants.
Refund requests are reviewed case-by-case and may require supporting evidence such as transaction references and proof of payment.
Approved refunds are returned through the original funding rail when available; processing time may vary by banking and card network partners.
